Core Features
Open Market vs In-House Cases
Every loan case has a case type that determines who drives bank allocation, approvals, and disbursal in the portal.
Side-by-side comparison
| Open Market | In-House | |
|---|---|---|
| Who drives workflow | Dymora operations | Your partner team |
| Bank allocation | Dymora assigns | You allocate in portal |
| Approve / reject | Dymora (not in your portal) | Manager / Admin |
| Disbursal confirmation | Dymora | Manager / Admin |
| Pipeline on case page | Read-only | You act on action buttons |
| Requires feature flag | Always available | inhouse enabled on account |
Open market
Best for: Partners who refer leads and want Dymora to handle lender coordination.
Partner responsibilities
- Accurate data at case creation
- Upload complete documents
- Respond to Relook requests quickly
- Keep customer informed
What Dymora does
- Assigns relationship manager
- Allocates to appropriate bank
- Updates status Registered → Disbursed
- May reject with reason in history
Status flow
Registered→In Review→Approved→Customer Approved→Disbursal in Progress→Disbursed
Also: Rejected or Relook at any stage
In-house
Best for: Licensed partners with their own banker relationships and operational team. Requires in-house feature enabled on your account - contact Dymora.
Partner responsibilities
Pull CIBIL after consent
Allocate case to bank
Maintain banker contacts
Progress login/valuation steps
Approve and get customer consent
Run disbursal checklist & enter UTR
| Role | In-house actions |
|---|---|
| Admin | Full lifecycle + policies + users |
| Manager | Lifecycle + policies |
| Executive | Create cases, notes, login steps; own cases only |
| Viewer | Read only |
Choosing the right type
Choose Open Market when…
- You refer leads to Dymora
- You lack ops staff for bank follow-up
- You want the simplest portal usage
Choose In-House when…
- You have direct bank tie-ups
- Your managers run sanction/disbursal
- You need policy checks and allocation control